Shipping policy

At First10K, we want your order to arrive safely and as quickly as possible. Orders are typically processed within 1–3 business days from the date the order is placed. Once your order has been shipped, a shipping confirmation will be sent to the email address provided at checkout, and a tracking number will be included when available. The estimated delivery time is 7–20 business days. Delivery times are estimates only and do not constitute a guarantee of delivery by a specific date. Actual delivery times may vary depending on the destination country, shipping carrier, customs procedures, holidays, weather conditions, peak periods, or other circumstances beyond First10K’s control. First10K ships to supported countries and regions available at checkout, and shipping options and delivery times may vary depending on the destination. If your country or region is not available at checkout, we may not currently offer shipping to that location. When tracking information is available, it will be sent to the email address provided with your order. Please note that tracking information may take some time to update after shipment. Customers are responsible for ensuring that all shipping information entered at checkout is complete and accurate. If you notice an error in your shipping address, please contact us as soon as possible at myfirstt10k@gmail.com. We will do our best to assist before the order is shipped; however, once an order has been processed or shipped, we may not be able to change or redirect the shipment. International orders may be subject to import taxes, customs duties, or other local charges depending on the laws and regulations of the destination country. Where permitted by applicable law, these charges may be the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout. If the estimated delivery window has passed and your order has not arrived, please contact us at myfirstt10k@gmail.com with your order number, and we will review the available tracking information and assist you in determining the status of your shipment. If tracking information shows that your order has been delivered but you cannot locate it, we recommend first checking the delivery area, with members of your household or neighbors where appropriate, and with the shipping carrier. If you are still unable to locate the package, please contact us and we will do our best to assist. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs or other reasonable evidence where relevant. After reviewing the case, we will provide an appropriate solution based on the circumstances and applicable law, which may include a replacement, reshipment, or refund. All shipping and delivery times displayed on our website are estimates only and are not guaranteed delivery dates. Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or waived under applicable law